iPhone got stuck at the support.apple.com/iphone/restore screen? You are updating your iPhone and it seems goes well with the download and install process, but out of the blue, your iPhone gets stuck on the screen with an usb cable pointing to the iTunes logo or a computer icon and this restore screen message appears at the top, right?
Well, in that case, you have come to the right place. We’re about to extend the details of this support.apple.com/iphone/restore issue in this post along with all possible solutions that you can use to get rid of it. Let’s explore now!
The support.apple.com/iphone/restore screen is also called the Restore screen, the reasons why it shows up vary but alll have something to do with changes made to your iPhone and may come down to serveral main points that will be mentioned in the next part.
If your iPhone is stuck on support.apple.com/iphone/restore screen then there could be several reasons behind that. It can be either hardware related or software (iOS firmware) related. Here is a complete list of reasons that could have triggered this issue.
Software-related causes:
You tried to update or downgrade your system but failed. The first and foremost possibility is, the most recent update or the downgrade of your iOS system didn’t work well, so eventually, you got stuck at this restore screen. You put it into Recovery Mode manually trying to restore your iPhone via iTunes. Another reason is that while you were restoring an old backup to your iPhoneby using iTunes, the process may have ended up with errors. Consequently, your iPhone got frozen at this support.apple.com/iphone/restore screen. The jailbreaking of your iPhone was not successful. If you need to jailbreak your iPhone for some reasons but it failed midway, this restore screen showed up easily. Improper operations led to iOS glitches. If you used your iPhone in an improper manner thus trigerring certain iOS bugs, these unknown errors will also lead to this screen.
Hardware-related causes:
On the other hand, this support.apple.com/iphone/restore message could show up due to some hardware defects too. For example, you dropped your iPhone quite hard and something in its motherboard got damaged; your device may have been exposed to water damage that had your iPhone stuck on this restore screen.
Well, when your iPhone is stuck at support.apple.com/iphone/restore, there are some solutions that you can opt for to fix this issue. However, what many people in this situation concerns most is whether you will lose your data on the iPhone or not.
Basically, it depends on the solution you choose. Some will help you to fix it without losing any data over your iPhone while some may require to wipe off everything to get it fixed. For this problem, there are big chances you can get your iPhone back to normal without losing any of the data.
Presuming that there were some software glitches that have triggered the iPhone stuck on support.apple.com/iphone/restore issue, we have collated 6 proven solutions to fix this annoying problem. Before we get to the detailed guide, let’s have a quick look at the differences between these solutions with the table below.
All iPhone devices including older models such as iPhone 5/5s, iPhone 6/6s, iPhone 7 and new models such as iPhone X, iPhone 12 and iPhone 14 are all supported by the solutions offered here.
Follow this video to fix the problem right away:
Detail solutions are as below:
1 Get Rid of ‘support.apple.com/iphone/restore’ in 1 Click
As mentioned above, the ‘support.apple.com/iphone/restore’ error, also known as iPhone stuck in recovery mode, is usually caused by software problems. Therefore we would like to recommend a tool iMyFone Fixppo which has a special feature tailored for this error.
A. Directly get your iPhone out of ‘support.apple.com/iphone/restore’ screen (FREE)
Step 1: Start by downloading iMyFone Fixppo from its official website and then install it. Launch the tool afterward and select the Enter/Exit Recovery Mode option.
Step 2: Now, get your iPhone connected to your PC and hit Next afterward. The upcoming screen will show up the Exit Recovery Mode button just below your device since it is already in Recovery Mode, click the button.
Step 3: In just a couple of seconds, you’ll notice that you’ve successfully bypassed the support.apple.com/iphone/restore screen.
B. Use ‘Standard Mode’ to fix ‘support.apple.com/iphone/restore’ error
What if the problem is more severe and the feature ‘Enter/Exit Recovery Mode’ isn’t able to get your device out of the problem? Well, you can use the Standard Mode to fix the issue too, although this is a paid function, it would help you fix this issue without losing any data.
Standard Mode is the core feature of this program and it works for all iOS problems. The exclusive technology it applies to make it all the more outstanding and efficient. Here’s what you need to do.
Step 1: Launch iMyFone Fixppo and hit on the Standard Mode option.
Step 2: Connect your iPhone to the computer and the program will detect the device model information and offers all the available iOS firmware for your iPhone, you can choose a version you like or stick to the one that pop up at the first time. Hit on Download here and proceed further.
Step 3: Once the download completes, hit on the Start button and wait until the fixing process to finish. Voila! You’ve bypassed support.apple.com/iphone/restore and your device is back to normal without even losing any of your data.
Amazing! Right? Check the feedback from its users. If your iPhone is stuck on ‘support.apple.com/iphone/restore’ screen, download this free trial of iMyFone Fixppo now and follow the above solution to get it fixed without hassle.
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2 Force Restart iPhone
Force restart iPhone can solve 30% of the iOS issues, especially when your iPhone gets stuck or frozen. Follow the steps below to perform the force restart.
For iPhone 6 or earlier models:
For iPhone 7/7 Plus:
For iPhone 8 or later models:
3 Update iTunes on PC
In some cases, this problem occurs due to using an older version of iTunes running on PC while performing the update, downgrade or restore tasks. Get your iTunes updated so that you don’t end up at support.apple.com/iphone/restore screen, with the instructions below:
Mac running macOS Catalina or later:
Mac running macOS Mojave or earlier:
Windows:
After finishing the update for your iTunes, try again the process you were about to make before the support.apple.com/iphone/restore issue occurred.
4 Update iOS via iTunes
If this ‘support.apple.com/iphone/restore’ problem appears at the time you try to make an update to the iOS system through the regular way, you should think about changing to update your software via iTunes.
Since whether to update or restore your iPhone via iTunes, it’s required to enter this Recovery Mode first. Therefore, you can choose to update via iTunes and when it’s done, your iPhone will exit this mode automatically while getting you the latest iOS version. Here is what to do.
5 Further Way: Restore iPhone Using DFU Mode (Data Loss)
If you don’t mind taking this step will risk losing all your data, then resorting to DFU mode can be another fix. This is a further way for you to fix this iPhone problem of ‘support.apple.com/iphone/restore’ by entering another mode to achieve the same goal of restoring your iPhone. And how to make it depends on the iPhone model you have.
Step 1: Plug your iPhone into your PC and launch iTunes or Finder (for macOS Catalina and above) over it. Follow the instructions below to put your device in DFU mode. Make sure you have updated the iTunes/macOS to the latest version before the restore.
Step 2 : Hit on the Restore option available over the message window and confirm your actions.
6 Get Help at Apple Store
We believe the aforementioned steps must have resolved your issue by now. If it is not the case, the problem would be some hardware defect. We suggest you book an appointment with Apple Support as soon as you can.
Walk up to them and explain the entire scenario when and how you experienced the support.apple.com/iphone/restore issue, then they will help you to get the device back to normal after the replacement of hardware.
If this ‘support.apple.com/iphone/restore’ problem on iPhone is caused by unknown iOS errors, Fixppo is highly recommended for you because it is praised and trusted by many users in terms of fixing these iPhone problems. If there is something wrong with the hardware, we suggest you go to the Apple support center to have a check on your device.
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