Cyzr82, 8 years ago Reply
Futa buslines (Phuong Trang) is very bad.
I am a tourist from Singapore, my wife is a Vietnamese.
I book a ticket back to Ho Chi Minh with my hotel, Huong Kim Resort in Mui Ne. I paid 600,000 dong for 2 tickets but ended up in a very bad state. Actual price for ticket 135,000 dong each.
I was not given a seat no. by the hotel. I was only told we were given seats at level 1 of this sleeping bus.
When the time is up for us to board the bus, we were told to wait for the next bus. It was then I started to be puzzled.
When the next bus arrived we board the bus a took up 2 of the middle row seats at level 1. The bus took us to the next stop and more people board the bus.
The actual owners of the seats we have take board the bus and we were told to make way. Then to the next stop, the owners of these 2nd seat we took requested the seats from us again.
We felt hopeless as the only seats left were the 2 seats at the end of the bus, and what’s worse, they were on level 2.
I then ask my wife to check with the bus attendant what’s going on. The bus attendant told us that we have board the wrong bus. The bus we booked was at 1.30pm and this bus we are on is 2pm.
We told the attendant that we were arranged by the station crew to take this bus instead. So he call back to Mui Ne station. After a long conversation between them, we were told that those 2 seats left were the only seats available. If we do not want to go with their arrangement then we will have to alight the bus.
I do not want to give in to such nonsense hence me and my wife alighted at Phan Tiet station.
At Phan Tiet station, we call back to our hotel which we booked out tickets. We want a refund but the hotel staff say they have arranged for us to board the next bus and the seat no. is B03 & B04. (These seats are 2nd row on the 2nd level)
I gave in by accepting this arrangement although they are on 2nd level.
Bus arrived and we took our seat. This bad incident did not come to an end…
We were once again told that we are on the wrong seats, we are allocated to the end of the bus again. This has became intolerable…. I was fumed and request for justice even though my Vietnamese was bad.
The manager of Phan Tiet station stepped in to help. He managed to get my wife a seat at row 1 level 1. But he only managed to get us one.
I was being ask to take the seat of the bus attendant until someone alight at the stopover which is 2hrs from where we board.
I agreed to given in further and accept his arrangement. So we board the bus and continue our journey.
When we reached the stopover, my wife ask the bus attendant again for my seat. The worst of the whole incident begins….
The bus attendant told my wife no one will be alighting in another 2hrs time where Ho Chi Minh is only 1hr away from where that passenger alight.
I decided to continue seating at the attendant seat throughout as a form of petition… This is so that I have proof to show the station master of Ho Chi Minh how I was treated.
*all the above were typed during my journey on the bus attendant seat. **important piece of advice…confirm your seat no. during purchase, ask for official receipt with seat no. written. ***i bet my ass which hurts throughout the journey, I will never engage their service again.